This economy is creating the need to create a clear letter of engagement.
In the days of milk and honey one could comfortably go forward with fee for service type work with a verbal understanding of the work that is required and the fee per hour for the work.
At the same time a script needs to be developed to go along with the letter of engagement that goes something like “This is the way we do business”.
It is best to treat everyone the same then it is automatic … no favors.
One must honor the value that they provide.
It is only the fear based ego mind that gets in the way of presenting the letter of engagement with limiting beliefs about how the client may receive the letter.
A valued client will appreciate and respect you for the way you do business and an undervalued client will not appreciate you and disrespect you in the end by playing games by not paying you or discounting your payment and value.
Best to get the letter of engagement out of the way right at the beginning because if the client gets their nose out of joint about the letter of engagement then they will get their nose out of joint when it comes time to pay.
International Values and Behavioral Analyst, Business Coach, Speaker and Author
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