DIRECTOR OF OPERATIONS
Laura gained her management and operations experience from working in the hospitality industry with The Shangri-la Group. While working within a large hotel, she quickly identified that each department is run like an independent business. Laura gained invaluable experience in the areas of:
- Conflict Resolution
- Computer Systems
- Customer Relations
- Customer Service
- Employee Management
- Event Management
After seven years with The Shangri-la Group, Laura was approached to join a Hospitality Consulting Company based out of Atlanta, GA., 2 Places At 1 Time. She worked several positions during her four years with the company, as a Client Relations Manager, Recruiting Consultant, and Implementation Specialist all while gaining immeasurable experience.
Working from her home based office in Vancouver, she tele-commuted with her colleagues, clients and employees situated throughout North America. Often “on the road” three weeks out of a month traveling extensively.
Laura had a vast array of responsibilities, including:
- Department Manager, Supervising (40) Employees
- Recruiting, Hiring and Training
- Writing Training Manuals
- Prepare Marketing Materials, Corporate Presentations for Existing and Potential Clients
- New & Existing Customer Managment
During her tenure, her client list included: 3 Com Corporation, Accenture, Arthur Andersen, Ceridian, El Paso Energy, Enron, Ernst & Young, Genentech, General Electric, McKinsey & Co., PricewaterhouseCoopers, and Scotiabank.