The first thing to do is lead by example by having a vision, mission, objectives, strategies and action plans and one can do this by creating a One Page Business Plan.
The One Page Business Plan translates the standard elements of a business plan into five simple, universal questions.
- Vision: What are you building?
- Mission: Why does this business exist?
- Objectives: What results will you measure?
- Strategy: How will you build this company?
- Plans: What is the work to be done?
Your next steps are to have the team set their goals, acknowledge what they are doing right, make requests for what they need to change, offer support where needed, follow up 30-60-90 days while letting the team know about the rewards for taking action and consequences for not taking action.
It is all about them taking action … not about the externals – you, the company, the job, the clients etc.
30-60-90 days is like 1, 2, 3 strikes you are out at the old ball game when requests are made changes are not made.
The above must be documented to create a paper trail of reward / accountability to those that are performing or not performing … in the absence of this documentation, one lacks clarity about the situation and could tend to feel somehow responsible for the lack of commitment and action of others.
At the same time, in the absence of documentation about what the team member is doing right and what they need to change, your mind may have a tendency to focus on all the negatives and with the negatives in mind, one cannot possibly see what the team member is doing right.
Remember, the ego is addicted to finding out what is wrong about what is right.
With this going on, and in the absence of the above noted plan, one can continually feels victimized by their team.
International Values and Behavioral Analyst, Business Coach, Speaker and Author
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