Reflections from the Edge
Why Does the Same Agency Problem Keep Coming Back?
You solve a problem in your agency. For a while, things improve. Then the same issue returns—sometimes with a different person, in a different role, or under slightly different circumstances. A team member isn’t meeting expectations. Accountability begins to slip. You find yourself stepping back into responsibilities you thought you had delegated. Or you make
Simon Reilly
August 19, 2026