Reflections from the Edge
When a High Performer Becomes the Bottleneck
One of the hardest leadership conversations an agency owner will ever have is not with a poor performer. It’s with a high performer. Someone who helped build the business. Someone who was there early. Someone who contributed meaningfully to the firm’s growth. Someone who, at one point, was exactly the right person for the role.
Simon Reilly
June 3, 2026